PRIVACY POLICY
Last updated: 30 August 2026
Seen Not Heard respects your privacy and is committed to handling personal information carefully, fairly and transparently.
This Privacy Policy explains what information may be collected when you use the Seen Not Heard website, complete our research questionnaires or contact us, and how that information is used.
WHO WE ARE
Seen Not Heard is an independent project working to improve communication and accessibility for Deaf and hard-of-hearing people in sport.
For questions about this Privacy Policy or how your information is used, please contact:
seennotheard.uk@outlook.com
INFORMATION WE MAY COLLECT
Depending on how you use the website, we may collect information that you choose to provide, including:
• Responses to questionnaires and research
• Information about experiences of sport and communication
• Hearing or communication needs that you choose to tell us about
• Messages or enquiries you send to Seen Not Heard
• Contact information if you choose to provide it separately
Our Sports Experience Questionnaire does not ask for your name, email address or phone number.
Please avoid including your name or other identifying information in open-text questionnaire answers.
RESEARCH AND QUESTIONNAIRES
Seen Not Heard carries out research to better understand the experiences and communication needs of Deaf and hard-of-hearing people taking part in sport.
Your responses may be used to help shape Seen Not Heard's research, communication guidance, resources, activewear and future development.
Some questionnaire answers may include information relating to hearing, disability or health. This can be classed as special category personal data under UK data-protection law. We ask for your explicit consent before you submit this information.
Participation is voluntary.
OUR LAWFUL BASIS
Where you choose to provide information through our Sports Experience Questionnaire, we rely on your consent to use the information for the research purposes explained to you when you complete the questionnaire.
Where the information includes special category data relating to health or disability, we rely on your explicit consent.
You can withdraw your consent at any time by contacting us. Please be aware that if you have not provided information that allows us to identify your particular response, we may not be able to identify and remove an individual questionnaire response after it has been submitted.
HOW LONG WE KEEP RESEARCH RESPONSES
Questionnaire responses will normally be kept for up to 12 months from the date they are submitted.
After this period, information that is no longer needed will be securely deleted or, where appropriate, retained only in a form that no longer identifies an individual.
WHO CAN ACCESS YOUR INFORMATION
Access to research responses will be limited to Seen Not Heard and services used to operate the website and securely process or store information.
We will not sell your personal information.
We will not use questionnaire responses to send you marketing communications.
If we later invite people to take part in further research or receive updates, this will use a separate opt-in.
WEBSITE AND THIRD-PARTY SERVICES
The Seen Not Heard website is currently hosted using Wix. Wix and other service providers used to operate the website may process technical information necessary to provide the website, forms, security and related services.
Further information about cookies and similar technologies will be provided through the website's cookie settings and/or cookie notice where applicable.
SHARING RESEARCH FINDINGS
We may share overall findings from our research publicly, for example on the Seen Not Heard website, social media, presentations, resources or when working with sporting organisations.
We will aim to present findings in an aggregated or de-identified way and will not intentionally publish information that identifies an individual without their permission.
YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have rights over your personal information, including the right to ask for access to it, correction or deletion, restriction of its use, and to withdraw consent.
You can contact Seen Not Heard at:
seennotheard.uk@outlook.com
You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO).
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as Seen Not Heard develops or if the way we collect and use information changes. The latest version will always be published on this website.